Terms and Conditions

Who you are contracting with

Orders are placed with Chihari Resources Ltd. No other entity is authorised to quote or invoice in our name. Every quotation and invoice we issue names Chihari Resources Ltd and carries a contact route of info@chihari.com or +31 6 57033659.

Requests and quotations

Submitting a sourcing request does not create a purchase commitment on either side. It asks us to look for the item.

A quotation identifies the item proposed, the quantity, the price, the payment schedule, availability, the delivery basis, exclusions and an estimated delivery schedule. Quotations are valid for the period stated on them. Prices and availability can move after that, particularly on foreign-currency purchases.

Specifications

We source against the manufacturer references, quantities, images and technical information supplied or approved by the customer. Where we spot a missing field, an illegible plate or an inconsistent reference, we raise it before approaching suppliers.

Confirming that an item suits the intended equipment remains with the customer unless we agree in writing to provide selection services for a particular order.

Alternatives and superseded parts

If a supplier offers an alternative, a superseding code or a different condition, we identify it and obtain your written approval before purchase. We do not substitute a different item silently.

Orders and payment

Purchasing begins after you accept the quotation in writing and the agreed payment has cleared. The payment schedule varies by transaction and is stated in the quotation.

The accepted currency, beneficiary, payment deadline and any exchange-rate validity are stated in the quotation. Check that the beneficiary name matches the contracting entity before transferring funds. Bank charges on the sending side are the customer’s.

Delivery, timing and risk

Delivery estimates are estimates. Supplier availability, export preparation, freight routing, customs processing and the final delivery location all affect the schedule. We do not treat an estimate as a contractual delivery date unless the quotation says so in terms.

The point at which title and risk pass is determined by the delivery basis stated in the quotation. Duties, taxes and clearance charges are allocated there too.

Inspection and claims

Inspect the goods on handover. Report shortages, visible transit damage or an obvious mismatch against the approved reference within seven days of delivery, with photographs, and keep the packaging so the claim can be put to the carrier or supplier while it is still live.

Cancellation

Cancellation depends on the stage the order has reached. Once a supplier order is placed, and particularly for special-order, configured or dispatched goods, charges may not be recoverable. The position for your order is set out in the quotation.

Warranty and returns

Warranty and return handling follows the applicable supplier or manufacturer terms, together with the condition, evidence and shipping responsibilities stated in the quotation.

Responsibility

We are responsible for sourcing the item you approved, for the commercial handling of the order and for coordinating the movement we quoted. We are not responsible for production losses arising from a delay outside our control, or for delays caused by customs, carriers or regulatory action. Nothing here limits any liability that cannot lawfully be limited.

Restricted goods

Some items require permits, licences or certification we cannot obtain for a given route or destination. Where that is the case we say so rather than quoting.

Manufacturer names and trademarks

Manufacturer names shown on this website are examples of products customers may request. All trademarks belong to their respective owners. Chihari Resources is an independent procurement company and does not claim authorisation, affiliation or endorsement unless expressly stated.

Payment security

Check that every quotation comes from info@chihari.com or +31 6 57033659, and that the beneficiary name matches Chihari Resources Ltd. We will not change bank details through an unverified message, and will never ask you to redirect a payment by email alone. If a payment instruction looks unusual, stop and confirm it by telephone before you send funds.

Governing law

The governing law and the jurisdiction that apply to an order are stated in the quotation or contract for that order.

Changes

The version that applies to an order is the one in force when the quotation for that order was issued.